Digital Banking

It's your money. So shouldn't you be able to access it whenever you want to? With online banking and bill pay, we give you 24-hour access to your accounts, so you can bank on your own schedule.

Online Banking

• Free with any First Bank deposit account
• Access your accounts anytime
• Easy to use
• Securely encrypted
• See account information in real time
• View balances and transaction histories
• Transfer funds between accounts
• Make payments using bill pay (see below)
• Initiate stop payments
• Download account information
• Set up alerts
• View check images
• Communicate with First Bank securely
• View free monthly eStatements

How to Get Started
It’s easy! After filling out the online form in online banking, we will verify your information is up-to-date. If your information needs to be updated, your branch will contact you. Once you’ve been enrolled, you’ll be sent an email letting you know it has been completed and to call us to receive your sign on information. Enroll today! (Please note that First Bank will not e-mail sign on IDs and passwords.)

Additional Resources
Available in convenient, easy-to-view PDF format:

• Online Banking FAQPDF
• Best Practices for Personal Online BankingPDF
• Personal Online Banking Transaction Search HistoryPDF
• Online Banking Access Agreement

Also, see this helpful video tutorial to get the most out of online banking:

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Bill Pay

Make paying bills easier and faster than ever. With this convenient electronic service, you can pay one-time and recurring bills with just a few clicks.

• Save time and money
• Pay anyone in the country
• Available with any First Bank checking account
• Set up one-time and recurring payments
• Schedule payments in advance
• View payment histories
• Categorize payments
• Payments credited faster than by mail
• Securely encrypted

How to Get Started
It’s easy! If enrolling in online banking, simply check the box to sign up!

If you are already enrolled in online banking and would like to add bill pay, please contact First Bank's Electronic Banking Department during regular business hours at (907) 228-4446 or toll free at (888) 220-4446 if you are calling outside the Ketchikan area. You may also send us a message through your online banking, requesting it to be added.

Also, see this helpful video tutorial to get the most out of bill pay:

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Bank on the go anytime, anywhere. Our free mobile app for your smartphone or tablet gives you 24/7 account access.¹ Easily deposit checks with the mobile deposit feature — and save yourself a trip to the branch.

Mobile Banking

• Fast, free, and secure service for customers enrolled in online banking¹ 
• Log in quickly and securely with Face ID or Touch ID²
• Easily keep track of your finances — even on the go: 
  • Review account balances and transactions
  • Customize only the accounts you want to view
  • Transfer funds between accounts
  • Pay bills
  • Make payments on loans and mortgages
  • Remotely deposit checks
  • Locate First Bank branches and ATMs
  • Available via any web-enabled mobile device 
• Use this service in these convenient ways: 
  • Web browsing 
  • Download our mobile banking app in the Apple Store or Google Play Store — iPhone^® | iPad^® | Android^™ | Kindle
  • Text banking
• Save valuable time and effort; avoid an extra trip to a branch

Browser-Based Mobile Banking
Access account information from your phone anywhere you have cell service. Just visit FirstBankAK.com from the browser of your mobile device to log into your accounts.

• View balances and monitor account activity
• Make transfers and pay bills
• View cleared checks
• Find branch and ATM locations with interactive maps and directions

SMS/Text Banking
First Bank SMS/Text Banking provides quick and easy access to account information from any registered device with the ability to text.

• View balances
• View recent transactions
• First Bank contact us information
• Secure device registration

To use Text Banking you must register your device through your online banking account.

Best Practices for Personal Mobile Banking (PDF)

Also, see this helpful video tutorial to get the most out of our mobile app:

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And for the tablet version:

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Mobile Deposit

• Deposit checks anytime, anywhere from your mobile phone
• Free service for customers with a First Bank checking account¹
• Deposit your check with a few taps of your finger
• Save time, avoid unnecessary trips to a branch

Important: When you endorse your check for mobile deposit, with a signature or business name (if a business account) please also write "For Mobile Deposit Only at First Bank.”  This will ensure the deposit is not rejected.

Mobile Deposit Limits 

Consumer: $5,000 Daily Limit

Business: $10,000 Per Deposit Limit and $20,000 Daily Limit

Watch this video to learn how you can use the First Bank mobile banking app to deposit checks:

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Need Help?
For additional information, please call the First Bank Electronic Banking Center at (888) 220-4446 during normal business hours.

An online banking account is required to use mobile banking. Mobile carrier charges may apply.

¹Mobile carrier charges may apply.

²Some functions of Mobile Banking will require you to enter your password if you initially signed in with your Touch ID.

eStatements are faster, more convenient, and more secure than paper statements. They’re available as PDF files, allowing you to easily view, print, or save your statement on your computer. And best of all, they're free.

• Online alternative to mailed paper statements
• Free through online banking
• Green solution that reduces paper waste and clutter
• Accessible from any web-enabled computer
• Eliminates filing hassles
• Save, print, and download account information
• Securely encrypted

How to Enroll¹

To sign up for eStatements you must be enrolled in Online Banking. Simply log in to Online Banking and select Statement from the menu on the left side of the page. You may also contact the Electronic Banking Department at (907)228-4446 or toll free at 1-888-220-4446.

¹Only the primary account holder may request eStatements through Online Banking. Statements for loans, including mortgages are not available at this time.

Additional Resources
Available in convenient, easy-to-view PDF format:

• eStatement Viewing

Customizable notifications let you stay on top of what’s happening in your account.

Stay Informed with Our Bank Alerts Feature
Keep Your Finger on the Pulse of Your Finances
In today's fast-paced world, staying on top of your finances is more important than ever. Our Bank Alerts feature in Online Banking is designed to provide you with timely, secure, and customizable notifications directly to your preferred device. Whether it's a large transaction, low balance warning, or a reminder for upcoming payments, our alerts keep you informed and in control.

• Real-Time Updates
• Customizable
• Receive Alerts in the manner that’s best for you

Below are some of the most common types of alerts

• Card Alerts - Receive an alert for every debit card or ATM transaction over the threshold you designate
• Transaction Alerts - Configure an alert customized for various transactions on your account, Specific Check Number has cleared, Interest Paid on account and others.
• Deposit Alert - Set an alert to let you know when a Deposit posts to your account.
• Balance Alerts - Set an alert for when your Balance is above or below a designated amount
• Loan Alerts - Alerts to indicate when a Loan Payment posted, or set a reminder for when a Loan Payment is due.
• Transfer Alerts - Set an Alert for when a transfer over or under the threshold amount occurs.
• Security Alerts - Get notified when Online Banking Password has been changed or address has changed to protect against fraud.
• Scheduled Alerts - Many alerts such as Balance alerts can be configured to be delivered to you based on the schedule you set.
• Other Alerts - Include: CD approaching maturity, a debit card transaction Hold has been added, a charge back has occurred, broadcast messages from First Bank and more.

How To Get Started

• To access Alerts in Online Banking - sign in to your Online Banking Account and click on the Alerts Button in the left-hand Navigation Bar
  * To access Alerts in Mobile Banking Access- sign in to the Mobile Banking App and click the "manage alerts" link

See These Helpful Videos

Online banking:
https://www.onlinebanktours.com/mobile/?b=2061&c=119470

Mobile Banking:
https://cdn.oectours.com/media/cds/2061/85591/4657312.mp4